• How about CPU speed and memory?
• Does Riffster need any special hardware to operate?
• What limitations does the evaluation version have?
• Where do I get the latest evaluation version?
• How do I purchase a full copy?
• What do I get in a registered version?
• What about updates and new releases?
• How do I let you know what I really think?
• I am having real problems with Riffster. What to do?
• When Riffster plays I hear garbage. In fact, it's worse than that...
• I've encountered a problem. How do I report it?
• I keep getting clicks and glitches when playing music
• Can I put Riffster eval on shareware collections or elsewhere?
• Anything else should I know?
Where do I get the latest evaluation version?
Just click here to download
How do I purchase a full copy?
It's easy – just go to the Riffster page and click on the payment method of your choice. You can pay with most credit cards or PayPal. Once we get notification that your payment has been authorized, we will send you an email containing a link (personalized URL) from which you can download your copy of Riffster and its license file.
What about updates and new releases?
When you register, we’ll give you the option to have us email you when it’s time (we promise no spam). You can update free within the first year of the original purchase date. After that we’ll still support you with favorable terms so that there’s no reason for you not to benefit from our continued blood, sweat and tears.
How do I let you know what I really think?
We’re not a faceless mega-corporation. In fact, we thrive on human contact. So feel free to write to us. Your comments, flames, suggestions and gripes help us to improve music learning by closing the feedback loop and allowing us to continuously refine NovaDSP’s offerings: Click here to send us email: Riffster
I am having real problems with Riffster. What to do?
Bummer. First thing to do is to submit a problem report. This will let us know about it along with the exact combination of hardware and software you are using, the current Riffster setup, and we can go from there. The installer will have placed a NovaDSP Diagnostics (PD) item on the Riffster menu. Simply run the PD utility while connected to the internet and make a report directly to our web server.This will give us a much better idea of how to resolve your issue. Please note that without this information we are flying in the dark...
Remember you can always send us an email at Riffster support
When Riffster plays I hear garbage. In fact, it's worse than that...
Apologies. This should not happen unless you are pushing your system beyond its limits or it’s not set up correctly. Here are a few suggestions and rules of thumb:
Make sure you have the very latest drivers installed for your audio hardware. Check both the Microsoft Windows and the audio device manufacturers websites. This can be a tiresome process but drivers are the single most important factor in getting both high quality and stable audio from your system.
Make sure you have the latest version of DirectX installed – also available from Microsoft website (see below).
Check the hardware settings dialog in Riffster and, if necessary, increase the buffer size.
I've encountered a problem. How do I report it?
If the problem causes Riffster to crash then our funky watch dog program will pop up and ask you to submit a bug report direct to our web server. As noted above, it really helps if you give us your email address when doing this. Then we can get back to you with either a solution or some more questions.
I keep getting clicks and glitches when playing music
If this happens when Riffster is the only active application then the first thing to try is to open up the Audio and MIDI settings dialog and increase the “buffer size”.
If the clicking or glitching occurs when you activate, move, or resize other running applications then we respectfully suggest you refrain from doing this while Riffster is running. Like we said, NovaDSP has to work within the fundamental limitations of the operating system…
If changing the buffer size makes no difference, then check to see you don’t have any audio hardware drivers marked as 'WDM emulated'. These indicate hardware for which Windows has installed less than perfect drivers. Check with the sound system manufacturer (or PC vendor) to ensure that the latest drivers are installed and functioning correctly.
Can I put Riffster eval on shareware collections or elsewhere?
No, not really, but do get in touch and let’s talk about it. In order to ensure that people get the latest and greatest, we’d rather you refer them to our web site. If you wish to link to the NovaDSP website then please email links@NovaDSP.com and we will ensure that you get a suitable link and logo for inclusion on your site.
Also, please don’t abuse copyright: remember, time, energy, and love go into what we and other musicians make for you. Thanks again from on the NovaDSP team…and enjoy…
Anything else should I know?
Thanks for trying Riffster out. Here at NovaDSP, folks are dedicated to making our customers lives simpler and more fun with a balance of sophisticated function and straightforward usability – an enterprise that’s tough and expensive. We undertake this on a professional and necessarily commercial basis: just like you, we want to pay our bills and live well. If you want Riffster, buy it!
Don’t forget to check out other cool stuff at NovaDSP from time to time.
While we enjoy human contact, but privacy is important to us, and abuse of it drives us nuts… So, the only personal data we collect and keep are email addresses, and only when authorized by clients. These addresses we promise never to use for spam, give to any other organizations, or make public. Sound’s good?! In fact, we aim to conform to the stringent European guidelines regarding computer privacy and junk mail.